DJI agrees to repair or replace the part of the product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the DJI Warranty Service, It will go under paid repair service. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost & service charge of the same product.
1. You will only be eligible for our DJI Warranty Service where the following conditions are met:
a. The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
b. No unauthorized disassembling, modification or installation has been performed on the product or a component.
c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering.
d. You provide a valid proof-of-purchase, Tax Paid receipt or online order number (for AVCS Website only). e. Your product purchased from www.AVCSINDIA.com store in India.
2. The following situations are not covered by the DJI Warranty Service:
a. Crash or fire damage caused by any factors.
b. Damage caused by unauthorized modification, disassembly, shell opening not in accordance with official instructions or manuals.
c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals.
d. Damage caused by unauthorized repair.
e. Damage caused by unauthorized modification of circuits, mismatch or misuse of battery and charger.
f. Damage caused by flights which did not follow the instruction manual recommendations.
g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
h. Damage caused by operating the unit in an environment with electromagnetic interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, speakers, generators, jammers, substations, etc.).
i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, Microphones, Walky Talky etc.).
j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals.
k. Damage caused by a forced flight when components have aged / crossed lifetime or been damaged.
l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
m. Damage caused by operating the unit with a low charged or defective battery.
3. Essential Information for Warranty Service
a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the DJI India Warranty Service.
b. Technical staff of after-sales service centers will examine the returned product to identify the problem.
c. Customer will pay the cost of repair with shipping return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be.
d. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products.
e. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
f. Customers can obtain warranty service only at a designated DJI India repair center in the region where he/she purchased the product.
g. The customer can call DJI repair center for more information about the DJI India Warranty Service repair process.