Refund and cancellation
Avcs Systems India Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been dispatched orcommunicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Avcs Systems India Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of receipt of damaged or defective consumer durable items and non durable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported same day of receipt of the products.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Cancellation can be done by www.AVCSINDIA.com due to the following reasons:
1) Product no longer available with our merchant or temporarily out of stock
2) Limitations on quantities available for purchase
3) Restrictions on quantity or number or orders as per T&C
4) Problems identified by our credit card and fraud avoidance department
5) Inaccurate or insufficient address or Delivery at Non-serviceable locations
6) Due to government policies
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
When you buy our Software products/services, your purchase is covered by our 7-day money-back guarantee. When you buy Hardware physical/equipment (other than software) then your purchase is covered by our 7-day money-back guarantee only if the product bought is other than the product received . We develop and sell software & Hardware that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within (7) days of your purchase ( only Software ). Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period. Refunds are not being provided for any physical Hardware product like camera stands or stabilizers.
On all refund after successful payment is made there will be the minimum charges of 4% or rupees 50 whichever is higher will be charged as a transaction and restocking fee.
Refunds On Pre-Ordered Products will only be done after 30 days from the date of purchase.
We will also not be able to accept the return if product
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial Number is tampered.
Water or Physical damage.
Not following of instructions given against the product handling/installation/description.
Once the product has been used irrespective of time duration.
Price comparison with other websites after placing the order.
Price reduced on our website due to any reason whatsoever.
Change in model / Version.